Will I be allowed to get close to the dolphins?
Yes, our dolphins are trained to be around people and feel very comfortable interacting with our visitors. They are in their natural environment so they may disappear for a moment, but they’ll be back – sometimes to swim right next to you.
Is it dangerous to swim with dolphins?
Dolphins aren't aggressive unless they have a reason to be. They are very friendly and curious about human beings, and if treated gently, have been known to develop strong bonds of love and respect with humans.
Is the area where you swim with dolphins deep?
The Delphinus dolphinariums have an average depth of 4 meters (13 ft).
Do I need to know how to swim in order to participate in a dolphin program?
We provide each visitor with a life vest for use during the program activities, so don't worry if you don't know how to swim. Our staff is trained to make sure you feel safe, comfortable and ready to enjoy your dolphin experience.
Do children use life vests?
Yes. Everyone who participates in our programs must use a life vest. We will provide both you and your children with a proper-sized life vest.
Can I feed the dolphins?
We take great care of our dolphins and have designed a specific diet for each one according to their age, development and overall health. Trainers may occasionally ask visitors to help them feed one of the dolphins during the activities segment, but this is done only under their supervision. Feeding the dolphins in any other way is not permitted as it can affect their health.
Are lockers, bathrooms and changing areas available at the dolphinariums?
Yes; at Delphinus we want you to have a great time and enjoy your swim with the dolphins. Onsite bathroom facilities, showers and changing areas are available, along with secure lockers which are provided for personal items.
Do you sell photographs and video of my experience during my swim with dolphins?
Yes. Delphinus has the best photography and video equipment available. After your swim with the dolphins, you'll be able to purchase beautiful, personalized photographs of your time with the dolphins. We also offer you a professional video of your swim which includes footage of you and the other swimmers in the program.
Can handicapped and disabled visitors participate in your dolphin programs?
We do our best to make this experience available for everyone. When you are booking your reservation, be sure to mention any special needs requests. Our reservations agent will contact a manager to assess the request and decide on the best options available for your comfort and safety. If we are able to accommodate your special needs requests, please make sure you have an adult companion to assist you during your swim.
Is there a minimum age or height requirement to participate in the Swim with Dolphins program?
There is no minimum age requirement; however we do have a minimum height requirement for all Swim with Dolphins programs. Children must be 1 meter (3.3 ft). IMPORTANT: All children under 8 years of age must be accompanied by a paying adult.
Can young children enter the dolphinariums?
All kids are welcome at Delphinus! If your child is not participating in the program, we ask that a responsible adult accompany them at all times. Non-participating family members are free to watch and enjoy the dolphins from the companion areas designated for this purpose.
Do you offer discounts for your dolphin programs?
Yes. Look for special prices, discounts and promotions through our online reservations!
Do I need to reserve in advance?
Advance reservations are not required, but they are recommended, especially if you plan to visit us during peak vacation season. We accept a limited number of participants for each of our dolphin activities. In order to guarantee your spot in the program, we suggest you reserve in advance.
Are children allowed to participate in the Dolphin Trek program?
Yes. As long as they meet the height requirements (3.3 ft) and are 12 years of age or older.
Is it possible to bring my photo or video camera with me when I swim with the dolphins?
No; for the safety of the swimmers, dolphins and trainers, we ask that you not bring photography or video cameras to the wet areas around the dolphinariums. Individual lockers will be provided for any personal items you wish to store during your swim.
Is there a pre-swim briefing for each program?
Yes. The program time for each Swim with Dolphins program includes the on-deck briefing time, along with the in-water portion of the program spent in the dolphinarium with the dolphins and trainers.
Is transportation to the dolphinariums included in the program price?
Delphinus offers complimentary round-trip transportation to those individuals booking a Swim with Dolphins program from any hotel in the Cancun Hotel Zone to Delphinus Dreams Cancun, and from any Riviera Maya hotel to Delphinus Riviera Maya.
If I book a Swim with Dolphins program at Delphinus, will transportation be provided for a companion?
Yes, every person who books a Swim with Dolphins program at Delphinus Dreams Cancun or Delphinus Riviera Maya is allowed to bring one companion along at no extra cost. (Note: This applies to transportation costs only. If your companion wishes to participate in the Swim with Dolphins program, they will need to purchase a ticket.) If you book online please make a note in the comments section listing the number of companions accompanying your group and we will reserve that number of spaces for you in the van.
If I want to bring more than one companion, is there an additional transportation cost?
Unfortunately, we are unable to offer free transportation to more than one companion per swimmer. Round-trip transportation to Delphinus Dreams Cancun and Delphinus Riviera Maya is offered as a complimentary service to you and one companion. If you have a large group, speak with our reservations department when you book your reservation and they will recommend a reliable transportation service.
How close will my companion be to the area where I will be swimming with the dolphins?
For security reasons, companions will not have access to the dock or wet areas immediately around the dolphinarium, but they will be able to watch all the activities from the designated companion area.
Do you offer dolphin therapy programs?
No; the Delphinus Swim with Dolphins programs are recreational programs only. Program participants will have direct interaction with the dolphins in the water during pre-set activities. On the dolphinarium platform before the swim portion of the program, swimmers will learn about dolphin physiognomy, characteristics, diet and preferences.